Refund policy

Every item in the Odd Fellows USA Store is printed and made to order just for you. Because each piece is produced individually, we handle returns a little differently than a typical retail store. Please read this before you order, and choose your size carefully using the size charts on each product page.

Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or misprinted, we will make it right at no cost to you. Contact us within 30 days of receiving your order with your order number and a photo of the issue, and we will arrange a replacement.

Lost in Transit
If your package is lost on the way, contact us within 30 days of the estimated delivery date and we will resolve it.

Wrong Size or Changed Your Mind
Because items are made to order, we do not offer refunds for buyer's remorse or for ordering the wrong size. If you would like a different size, contact us and we will help you place a new order at your expense. We recommend checking the size chart carefully before ordering.

Wrong or Incomplete Address
Please double-check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, or because it went unclaimed, you will be responsible for the cost of reshipping.

How to Start a Return or Report a Problem
Email us at store@IOOF-USA.org with your order number and, for a damaged or misprinted item, a clear photo. We will get back to you quickly and take care of it.

Thank you for supporting the Independent Order of Odd Fellows.

Friendship, Love, and Truth.