Shipping policy

SHIPPING POLICY

Thank you for shopping with I.O.O.F. Badger State Lodge #11. This policy explains how your order is produced, shipped and tracked.

ORDER PROCESSING

All products in our store are made to order. Each item is printed or produced individually once you place your order, which allows us to offer a wide range of Lodge apparel and goods without holding inventory.

Processing time is typically 2 to 7 business days before an order ships. Processing times may run longer during high volume periods, such as holidays or special Lodge events, and we will note any expected delays on our site if they arise.

Please review your order carefully at checkout. Because each item is produced specifically for you, we are unable to modify an order once production has begun.

SHIPPING TIMES

Once your order ships, delivery times depend on your location and the shipping method selected at checkout.

- Domestic orders (United States): typically 3 to 7 business days after processing
- International orders: typically 7 to 20 business days after processing, depending on destination and customs

These are estimates and not guarantees. Carrier delays, weather and customs processing can affect delivery time and are outside our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location, the items in your order and the shipping method chosen. Any applicable shipping charges will be displayed before you complete your purchase.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to follow your package to your door.

If you have not received tracking information within your expected processing window, please reach out to us at shop@ioof-usa.org.

MULTIPLE ITEM ORDERS

If your order includes multiple items, they may ship separately depending on where each product is produced. If this happens, you will receive tracking information for each shipment. You will not be charged extra for split shipments.

ADDRESS ACCURACY

Please double check your shipping address before completing checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at shop@ioof-usa.org and we will do our best to correct it before production begins.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, or tracking shows delivery but you have not received your order, please contact us at shop@ioof-usa.org within 30 days of the delivery date so we can help resolve the issue.

INTERNATIONAL ORDERS AND CUSTOMS

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

QUESTIONS

If you have any questions about your shipment, please contact us at:

I.O.O.F. Badger State Lodge #11, Corp.
4729 W National Ave, West Milwaukee, WI, USA, 53214
shop@ioof-usa.org